Política de envío
Shipping & Delivery
Below are some frequently asked questions about shipping and delivery. If you don't see your question answered below, feel free to contact us at any time.
Currently, we support orders to the following countries and regions and provide free shipping services.
Free shipping countries and regions:
United States, Canada, United Arab Emirates, Malaysia,New Zealand, Australia, Denmark, Austria, Norway, Czech Republic, Belgium, France, Poland, Ireland, Sweden, Switzerland, Finland, United Kingdom, Netherlands, Portugal, Spain, Japan, Singapore, Thailand.
Region Estimated delivery time
(business days) Shipping Cost
United States 5-15 Free shipping
Canada 5-15 Free shipping
United Kingdom 5-20 Free shipping
United Arab Emirates 5 -20 Free shipping
France 5-20 Free shipping
Spain 5-20 Free shipping
Sweden 5-20 Free shipping
Denmark 5-20 Free shipping
Norway 5-20 Free shipping
Netherlands 5-20 Free shipping
Belgium 5-20 Free shipping
Poland 5-20 Free shipping
Latvia 5-20 Free shipping
Czech Republic 5-20 Free shipping
Switzerland 5-20 Free shipping
Netherlands 5-20 Free shipping
Ireland 5-20 Free Free shipping
Japan 5-15 Free Free shipping
Singapore 5-15 Free shipping
Malaysia 5-15 Free shipping
Thailand 5-15 Free shipping
Australia 5-20 Free shipping
New Zealand 5-20 Free shipping
Bulgaria 5-20 Free shipping
Shipping time
The processing time before shipment might take 1-5 business days, unless otherwise specified in the product description, but we will make every effort to ship your order as quickly as possible.
When your package ships, you will receive a shipping notification containing the product's tracking number. Our shipping is carried out through USP/DHL/Fedex and other delivery services. Delivery times vary from 5 to 20 business days, depending on your location.
1. Shipping Delays:
Please note that we are not responsible if your package is not received within the aforementioned estimated time frame due to unforeseen delays possibly caused by third-party couriers. Therefore, refunds will not be provided for reasonable transport delays (defined as up to 60 business days from the date of order). We strive to exceed your expectations and deliver promptly. We appreciate your understanding.
Machine Damage Reports:
Do not sign the package receipt before inspecting it for damages. If you find any damage to the package, ask the courier to wait while you open and check the product. Report any package damage and describe the damage accurately no later than 24 hours after receipt. Send reports to us via email: benyu0305@hotmail.com. Please include photos and videos, if possible.
2. International Shipping Customs Clearance and Duties
For international deliveries (referring to deliveries outside China mainland), unless otherwise stated, customers are responsible for customs clearance, including paying related import taxes. For certain products, we are happy to offer customs clearance service and duty-free door-to-door delivery service. If you'd like more information, please contact us regarding your specific product and location.
Change of Route or Refusal of Package and Denial of Import Duties:
Orders you reroute to another delivery address will not be eligible for any refunds. Please do not refuse any deliveries unless advised by us. In certain cases, refused packages may be destroyed. If you refuse a package on your own (for any reason, including perceived shipping damages), you will receive a refund after the package is returned to us, minus 40% to cover shipping and associated fees. If your order is refused by the customs authorities in your country/region and cannot be delivered, the order will not be refunded.
Thank you for your understanding.